Terms and Conditions of Sale

Security Policy

Memento Maps uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of New Zealand merchants, providing a safe and
secure means of collecting payments via the Internet. All online credit card transactions performed on
this site using the eWAY gateway are secured payments.

- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Memento Maps or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Memento Maps.

For more information about eWAY and online credit card payments, please visit eway.io/nz

Delivery Policy

After ordering online, you will receive an email confirmation from Memento Maps containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via NZ Post within 1-2 working days; however if goods are purchased on pre-order delivery will take a little longer and the timeframe for delivery will be noted clearly on the product page. 

Once your order is sent a dispatch notification is emailed to you. 

If you wish to query a delivery please contact us at sales@mementomaps.co.nz

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us at sales@mementomaps.co.nz within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or
if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via Registered post  and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit;  therefore advise you take out shipment registration of insurance with your postal carrier.  Memento Maps will not be responsible or parcels lost or damaged in transit if you choose not to insure.